Our DC is announcing the upcoming migration of our Chicago facilities starting July 22nd, 2014. All Chicago servers will be migrated to our new Chicago location; a higher-grade Tier-III and SSAE16 Type II accredited facility, this enterprise-grade facility offers increased power availability, access to additional upstream transport providers, a 4x increase in network availability, and improved environmental controls. Additionally, we will be implementing new core routing infrastructure from Juniper to ensure that the absolute best stability, uptime, and service quality is provided to you and your customers.

We're contacting you today to notify you of the upcoming migration window for servers on your account as disclosed in our service notification sent out previously.

Beginning August 4th at 8PM Central Daylight Time, we will begin the migration process for the indicated servers in this notification. Each system will be powered down (graceful shutdowns will be performed), carefully transported to the new facility by our engineers, and powered back up. We estimate that the process will take approximately 4 hours to complete for each server, although the exact amount of time required will vary, and we ask that all clients plan for downtime of up to 8 hours in case of unforeseen issues. The migration will continue each evening, beginning at 8PM CDT, and ending each morning at 4AM CDT until all servers have been migrated. The total amount of downtime experienced by each server will vary based on its location in our current facility, but we expect that most systems will be down for no more than 4 hours, and that the greatest impact should not exceed a maximum of 8 hours.

During this migration process, please be advised that you may receive multiple notifications (depending on the quantity and distribution of your servers within our CHI3 facility, as well as our scheduling). Each notification will include a date for the move; while we expect all servers to be moved on their scheduled date, we will be certain to clearly communicate any unforeseen delays with as much notice as possible.

Wednesday, July 30, 2014

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