Important DNS Update

Creating the A records

  1. Login to WHM and look under DNS Functions.
  2. Click Edit DNS Zone and select the primary domain (the one that appears in your welcome email).
  3. Click the Edit button and wait for the page to load.
  4. Check your New Account Info email for the correct name server IPs.
    • -> 25.25.2511
    • ns2.eludedhost.comm ->
    (If you only have one IP, please contact HostGator via live chat, telephone or email to obtain both nameserver IP addresses.)
  5. This is exactly the information you need for the record name and address. Almost done!
  6. Back at WHM, scroll down to where you see "Add New Entries Below this Line".
  7. In the first blank below that line, type ns1
  8. Skip the 14400, and in the drop down select "A".
  9. A new box will appear. Erase "IP or Hostname" and type your NS1 IP address. EXAMPLE:
  10. In the second blank below that line, type ns2
  11. Skip the 14400, and in the drop down select "A".
  12. A new box will appear. Erase "IP or Hostname" and type your NS2 IP address. EXAMPLE:
  13. Scroll all the way down and click the Save button.

When you get to the last step, it should look similar to this screen shot.

Do NOT repeat for every domain you host. This only needs to be done for your primary domain name.

Be sure to also fix your DNS Glue 

Troubleshooting and Confirming Settings

If this does not fix your problem, then please make sure that you have registered your private nameservers first. To test if your private nameservers are correctly registered, you can ping each name.

Here I show an example of a nameserver which is not registered (, and then one that is registered (


Ping request could not find host Please check the name and try again.



Pinging [] with 32 bytes of data:

Reply from bytes=32 time=6ms TTL=56
Reply from bytes=32 time=6ms TTL=56
Reply from bytes=32 time=8ms TTL=56
Reply from bytes=32 time=7ms TTL=56

Ping statistics for
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 8ms, Average = 6ms

  • 5 Users Found This Useful
Was this answer helpful?

Related Articles

Flush DNS

Sometimes there is an issue with your DNS resolvers caching the domain name to IP mapping. When...

GoDaddy Private Nameservers

  You can register your name servers under your account's Domain Host Summary...

Where can I view if my name servers were setup correctly and what IPs they currently use?

How do I check my current nameservers and which IP addresses they are using?You can check by...

Private Name Servers - Setup

Step 1: Register Your Name Servers at your Registrar What are private name servers? Private...

Private Nameservers at 1&1

  Here is how you set your private name servers for domains registered with 1&1....

Powered by WHMCompleteSolution